Please contact us via phone or email with any questions regarding the status of your order. 
We work diligently to ensure you find all of the best books, games, sensory and therapeutic materials including professional, research-based resources you may need at Self Esteem Shop. We work with hundreds of different publishers, authors and companies from all over the world to make that possible, which may require additional shipping time for some specialty items. We make every effort to get your order to you as soon as possible and communicate any delays if/when they arise.

No refunds on professional materials.

Exchanges only – must have receipt with-in 1 week of purchase. No Exceptions.

Online orders may be cancelled penalty free for up to 24 hours after purchase. Please submit any cancellation requests via email as soon as possible. Outside of the 24 hour window, please contact us via phone or email to discuss cancellation or exchange options.

We ship the best way utilizing USPS, UPS, or FEDEX carriers.

Expedited shipping may be available upon request, please contact us via email or phone before placing your order for more information.

We charge a flat rate for all orders, with orders over $100 shipping FREE in the United States.

As soon as possible. We ship out in 24-48 hours of receipt. When your order is shipped you will receive notice that it is on its way. You can then track your package and know when it will be delivered. We offer a large selection of resources through different publishers, authors and companies from all over the world. We will always let you know if a specialty item is on delay and may take longer to be delivered. We do everything we can to make your experience as smooth as possible.
Please contact us via email or phone with any questions regarding the status of your order.
Preorders are offered throughout the year and must be paid in advance. Notification is sent once they have shipped.
One can purchase a gift certificate in store, online at selfesteemshop.com or over the phone to be delivered electronically or mailed to a destination of your choice.
Yes! Simply place the order on our website and submit your signed purchase order (with authorized signature) via email, fax or mail. Your order will be process and shipped following receipt.
Yes! Simply upload your tax exemption certificate to your profile so that we can update your account or send us your certificate and request the adjustment on your purchase orders or purchases placed with a company credit card.