This book will help you to:
-Understand what makes difficult people tick and how best to handle them
-Learn ways to confidently stand up to others and resist the urge to attack back
-Develop strategies to calmly navigate emotionally-charged situations
-Deal with all kinds of difficult people – hostile, manipulative and the impossible
-Know when to choose your battles, and when to walk away
Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.